Daily Usage

omnichannel.usage_daily

Fields

Every record also has id, created_at and updated_at.

Field	Label	Type	Rules
day	day	date	required
channel	channel	select	required; one of: Email, WhatsApp, SMS, Slack, Voice
portal	portal	link → omnichannel.portal
outbound	outbound	number	default 0; min 0
inbound	inbound	number	default 0; min 0
queued	queued	number	default 0; min 0
sent	sent	number	default 0; min 0
delivered	delivered	number	default 0; min 0
read	read	number	default 0; min 0
failed	failed	number	default 0; min 0
collected_at	collected at	datetime

Unique together: day + channel + portal

Permissions

Role	Can
omnichannel:admin	read, export
omnichannel:editor	read, export
omnichannel:viewer	read, export

API

GET    /api/omnichannel/usage_daily?<field>=<value>&limit=100&offset=0
POST   /api/omnichannel/usage_daily
GET    /api/omnichannel/usage_daily/:id
PATCH  /api/omnichannel/usage_daily/:id
DELETE /api/omnichannel/usage_daily/:id