Message Template

omnichannel.template · every change is kept in the audit log · numbered {channel}-{slug}

Fields

Every record also has id, created_at and updated_at.

Field	Label	Type	Rules
channel	channel	select	required; one of: Email, WhatsApp, SMS, Slack, Voice
name	name	text	required; max 120 characters
slug	slug	text	required; max 120 characters
description	description	text	max 300 characters
portal	portal	link → omnichannel.portal
status	status	select	one of: Draft, Active, Archived; default "Draft"
current_version	current version	number	default 1; min 1
subject	subject	text	max 500 characters
body	body	longtext	required
variables	variables	json
provider_template_name	provider template name	text	max 190 characters
provider_status	provider status	select	one of: Not submitted, Pending, Approved, Rejected, Paused
logo	logo	image
versions	versions	table of template_version
attachments	attachments	table of template_attachment

Unique together: channel + slug

Permissions

Role	Can
omnichannel:admin	read, create, update, delete, import, export
omnichannel:editor	read, create, update
omnichannel:viewer	read

API

GET    /api/omnichannel/template?<field>=<value>&limit=100&offset=0
POST   /api/omnichannel/template
GET    /api/omnichannel/template/:id
PATCH  /api/omnichannel/template/:id
DELETE /api/omnichannel/template/:id

Bulk import: GET /api/_import/omnichannel/template/template (CSV template), then POST /api/_import/omnichannel/template. See REST API.