Sending Provider

omnichannel.provider

Fields

Every record also has id, created_at and updated_at.

Field	Label	Type	Rules
channel	channel	select	required; one of: Email, WhatsApp, SMS, Slack, Voice
name	name	text	required; max 120 characters
provider_name	provider name	select	required; one of: SendGrid, Resend, SMTP, Meta WhatsApp Cloud, Gupshup, MSG91, Twilio, Slack, ElevenLabs, Other
sender_identity	sender identity	text	max 190 characters
is_default	is default	check	default false
active	active	check	default false

Unique together: channel + name

Permissions

Role	Can
omnichannel:admin	read, create, update, delete, import, export
omnichannel:editor	read
omnichannel:viewer	read

API

GET    /api/omnichannel/provider?<field>=<value>&limit=100&offset=0
POST   /api/omnichannel/provider
GET    /api/omnichannel/provider/:id
PATCH  /api/omnichannel/provider/:id
DELETE /api/omnichannel/provider/:id

Bulk import: GET /api/_import/omnichannel/provider/template (CSV template), then POST /api/_import/omnichannel/provider. See REST API.