Channel

omnichannel.channel

Fields

Every record also has id, created_at and updated_at.

Field	Label	Type	Rules
channel	channel	select	required; one of: Email, WhatsApp, SMS, Slack, Voice
enabled	enabled	check	default false
default_provider	default provider	link → omnichannel.provider
notes	notes	longtext

Unique together: channel

Permissions

Role	Can
omnichannel:admin	read, create, update, delete, import, export
omnichannel:editor	read
omnichannel:viewer	read

API

GET    /api/omnichannel/channel?<field>=<value>&limit=100&offset=0
POST   /api/omnichannel/channel
GET    /api/omnichannel/channel/:id
PATCH  /api/omnichannel/channel/:id
DELETE /api/omnichannel/channel/:id

Bulk import: GET /api/_import/omnichannel/channel/template (CSV template), then POST /api/_import/omnichannel/channel. See REST API.