Complaint

hostel.complaint · every change is kept in the audit log · numbered TKT-{YYYY}-{#####}

Fields

Every record also has id, created_at and updated_at.

Field	Label	Type	Rules
student	student	link → core.student	required
hostel	hostel	link → hostel.hostel
issue_type	issue type	text	required
description	description	longtext	required
status	status	select	one of: Open, In progress, Resolved, Closed; default "Open"
comments	comments	table of complaint_comment

Permissions

Role	Can
hostel:admin	read, create, update, delete, import, export
hostel:warden	read, create, update — only rows in the user's scope (via hostel)
hostel:student	read, create, update — only own rows (via student)

API

GET    /api/hostel/complaint?<field>=<value>&limit=100&offset=0
POST   /api/hostel/complaint
GET    /api/hostel/complaint/:id
PATCH  /api/hostel/complaint/:id
DELETE /api/hostel/complaint/:id

Bulk import: GET /api/_import/hostel/complaint/template (CSV template), then POST /api/_import/hostel/complaint. See REST API.